Ultra Logist
1. Parties
1.1 Service Provider / Carrier
Ultra Logist Email: info@ultralogist.com
(hereinafter referred to as “Ultra Logist” or the “Carrier”)
1.2 Customer
A Customer is any natural or legal person who orders a vehicle transfer from Ultra Logist via an order form, platform, or any other confirmed method (hereinafter referred to as the “Customer”).
1.3 Driver The vehicle transfer is carried out either by employees of Ultra Logist or by independent drivers or subcontractors contractually engaged by Ultra Logist (hereinafter referred to as the “Driver”).
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2. Description of Services
2.1 Ultra Logist undertakes the international transfer of vehicles owned by the Customer (hereinafter referred to as “Vehicles”) between agreed locations.
2.2 Where required, Ultra Logist will arrange appropriate temporary or transfer registration plates for the duration of the transport.
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3. Prices and Payment Terms
3.1 Transport prices are agreed individually with each Customer in advance and are based on the actual costs of the transfer.
3.2 Invoices are payable within fourteen (14) days from the date the vehicle is delivered to the Customer. In the event of late payment, Ultra Logist is entitled to charge statutory default interest.
3.3 The basic transport service includes vehicle pick-up, transfer, and delivery. Additional services may be agreed separately and invoiced accordingly.
3.4 Transport costs depend on the country of origin, vehicle size, and any special requirements. Price estimates provided via the order portal are non-binding. Special cases (e.g. oversized vehicles, tire services) are priced separately.
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4. Customer Obligations and Vehicle Condition
4.1 The Customer must provide Ultra Logist with all necessary vehicle information (including model, VIN, and special characteristics) at least one (1) working day prior to transport.
4.2 The Customer confirms that the vehicle is in roadworthy and operational condition. Ultra Logist shall not be liable for damages or delays resulting from technical defects or pre-existing issues.
4.3 In the event of a breakdown during transport, the Driver must immediately inform Ultra Logist. Depending on the situation, a towing service or workshop may be arranged. Costs are covered by insurance only if Ultra Logist or the Driver is responsible for the incident.
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5. Insurance
5.1 For transports within the European Union, vehicles are covered by statutory road liability insurance. Own damages are compensated either directly or through insurance, depending on the case.
5.2 Ultra Logist maintains appropriate business and liability insurance coverage.
5.3 Customers are advised to maintain their own vehicle or inventory insurance.
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6. Limitation of Liability of the Carrier
6.1 Vehicles may be used exclusively for the purpose of transfer. Transfers are generally carried out by driving the vehicle.
6.2 Prior to transport, a visual inspection is conducted and any reasonably visible damage is documented.
6.3 Existing damage may not be detected if the vehicle is dirty, covered with snow, ice, or similar conditions.
6.4 Ultra Logist is liable only for damage caused by its own personnel or contracted Drivers. No liability is assumed for mechanical failures or normal wear and tear.
6.5 In the event of a traffic accident caused by Ultra Logist or its Driver, compensation will be paid via insurance or direct settlement.
6.6 Ultra Logist is not liable for stone chips, normal paint wear, or tire punctures. • For obvious glass damage, a one-time compensation of EUR 100 is granted. • For stone chips to the windshield, compensation of EUR 50 is granted. No further claims may be made in these cases.
6.7 Drivers are employees or approved subcontractors of Ultra Logist.
6.8 Neither party shall be liable for delays or non-performance due to force majeure, including but not limited to natural disasters, war, pandemics, governmental actions, or strikes. Obligations are suspended for the duration of such events.
6.9 Delivery times are target dates and cannot be guaranteed.
6.10 Liability for total loss or damage is limited to the vehicle’s value as stated in the foreign purchase agreement. Consequential damages (e.g. loss of profit or business interruption) are excluded.
6.11 Ultra Logist is responsible only for documents and accessories expressly handed over at the time of vehicle pick-up.
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7. Limitation of Customer Liability
7.1 If the vehicle is not in a transferable condition, Ultra Logist may cancel the order and charge the Customer for all incurred costs.
7.2 Ultra Logist’s liability begins when the vehicle is handed over to the Driver and ends upon delivery at the agreed destination.
7.3 The Customer must inspect the vehicle immediately upon delivery. Any complaints must be submitted in writing by email within one (1) working day. After this period, the delivery is deemed accepted.
7.4 Deliveries may occur outside regular business hours. If delivery is not possible (e.g. defective key box), Ultra Logist may charge reasonable additional fees.
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8. Confidentiality
Both parties agree to keep all non-public business-related information confidential. This obligation remains in force for five (5) years after termination of the contractual relationship.
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9. Final Provisions
9.1 Any additional agreements must be made in writing.
9.2 The agreement is governed by the law applicable at the place of business of Ultra Logist, excluding conflict-of-law provisions.
9.3 Ultra Logist reserves the right to refuse transport orders. Contracts apply only to individual transport assignments.
9.4 These Terms of Service are valid for an indefinite period and may be amended at any time.
9.5 In the event of discrepancies between language versions, the English version shall prevail.