Privacy Policy
Ultra Logist
1. Introduction and Purpose
1.1 Thank you for your interest in the services of Ultra Logist. Protecting your personal data is very important to us. This Privacy Policy explains how we collect, process, use, and protect your personal information.
1.2 Ultra Logist (hereinafter referred to as “Ultra Logist”, “we”, “us”, or “our”) processes personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).
1.3 Our services mainly include international vehicle logistics and the coordination of vehicle transfers using independent drivers and light entrepreneurs. Assignment-related information such as schedules and compensation is shared with drivers, who may freely accept assignments without minimum or maximum limits.
1.4 For the purpose of this Privacy Policy, “Services” refers to all activities provided by Ultra Logist, including the organization, coordination, and execution of international vehicle transportation, driver assignment facilitation, and all related operational and logistical processes.
1.5 We process personal data to provide efficient services, offer a personalized experience, and continuously improve our operations. This Privacy Policy applies to customers, drivers, business partners, website visitors, and platform users.
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2. Information We Collect
2.1 We primarily process personal data that you provide directly to us. In addition, we may use internal data and information from selected third parties when necessary to deliver our Services.
2.2 Customer Data We process personal information such as names, email addresses, and phone numbers of our customers, who mainly consist of car dealerships and vehicle resellers. This data is used for communication (e.g., via WhatsApp) and order management through third-party platforms.
2.3 Driver and Transport Manager Data We collect names, dates of birth, phone numbers, and email addresses. In specific cases, such as upon request by car dealerships, we may also collect copies of identification documents or social security numbers.
2.4 Categories of personal data may include, but are not limited to: • Basic identification and contact details • Contractual and order-related information, including payment and billing data • Marketing and communication preferences • Correspondence, feedback, and survey responses • Website usage data, including cookies • Location data of drivers and vehicles • Travel and logistics-related information (e.g., flight arrangements) • Other data processed based on your explicit consent
2.5 We may also use aggregated or anonymized data for analytical and statistical purposes, where individuals cannot be identified.
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3. Marketing and Analytics
3.1 We may use personal data to inform you about our Services and to improve them. This may include combining information obtained from public sources and previous interactions. Processing is based on our legitimate interest in understanding customer needs.
3.2 Where you have given consent, we may use cookies and similar technologies to personalize content, display relevant advertisements, analyze website usage, and improve our digital services.
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4. Purposes of Data Processing
We process personal data for the following purposes: • Providing and managing our logistics and transportation Services • Customer and driver support • Analysis and improvement of our Services • Ensuring vehicle security during transport, including live location tracking when necessary • Sending updates, offers, and service-related information, unless you have opted out
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5. Legal Basis for Processing
5.1 Personal data is processed in accordance with Article 6 GDPR, based on contractual necessity, legitimate interests, legal obligations, or consent. Consent for marketing purposes may be withdrawn at any time.
5.2 Location data is processed solely to fulfill contractual obligations and ensure operational security. It is not used for any other purpose without additional consent.
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6. Cookies
6.1 Our website uses cookies and similar technologies. You can manage or withdraw your consent at any time via the cookie banner.
6.2 Cookies help ensure website functionality, analyze performance, and improve user experience.
6.3 Disabling cookies may limit certain features of the website.
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7. Data Sharing and Disclosure
7.1 We may share personal data with trusted third-party service providers that support us in delivering our Services, such as IT, hosting, logistics, or intermediary partners.
7.2 Personal data may also be shared with international car dealerships or business partners where required for order fulfillment.
7.3 Location data is securely stored and accessible only to authorized personnel. It is reviewed in real time and only when there is a justified operational reason.
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8. Transfers Outside the EU / EEA
8.1 Personal data is generally processed within the European Union (EU) and the European Economic Area (EEA).
8.2 If data is transferred to countries outside the EU/EEA, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses, to maintain an adequate level of data protection.
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9. Data Retention
9.1 We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. In general, data is stored for a maximum of one (1) year after the end of the business relationship.
9.2 Sensitive information, such as identification documents, is securely deleted once it is no longer required for its specific purpose.
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10. Your Rights
Under the GDPR, you have the following rights: • Right of access to your personal data • Right to rectification of inaccurate or incomplete data • Right to erasure (“right to be forgotten”) • Right to restriction of processing • Right to data portability • Right to object to processing • Right to withdraw consent at any time
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11. Data Security
11.1 We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
11.2 Our systems are access-restricted and use industry-standard encryption for data transmission and storage.
11.3 Data is stored on secure cloud infrastructure in compliance with current security standards.
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12. Service Providers
12.1 We may engage third-party service providers to support our operations.
12.2 These providers process personal data only under our instructions and are contractually obligated to maintain confidentiality.
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13. Security Disclaimer
Despite extensive security measures, no method of data transmission or storage is completely risk-free. In the event of a data breach, we will notify affected individuals and relevant authorities in accordance with legal requirements.
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14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
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15. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Ultra Logist 📧 info@ultralogist.com
Last updated: 28 February 2025